Bilingual English/Spanish Required
Our client has enlisted Campaigners (a division of Advantage Sales & Marketing) to hand pick a team of nationwide Call Center Specialists to help promote its products and services with its Telecommunications Division.
This is an opportunity to become a part of an elite team of field experts and succeed in promoting the nation’s number one satellite television provider to the nationwide market. If you’re excited to share your enthusiasm for home entertainment with Call Center Associates and excited about encouraging them to share this information with customers this long-term position could be perfect for you.
The goal is to educate Call Center Associates on the Client’s products and services in order to promote sales via inbound/ outbound calls with consumers. This involves formal visits to large call center environments to conduct classroom and individual trainings, motivate call center associates to offer, qualify and drive service subscription, field questions, create a brand presence and to be the overall product expert on all client services, rates, promotions and transactional details.
While the focus on this position is on training, this is a sales position responsible for driving results. This position’s measurement of success is directly tied to the service activations of the call centers this position supports.
As a Campaigners Call Center Specialist/Sales Trainer, you will serve as the eyes and ears in the field for the client in various locations in the regional market. You will be responsible for taking ownership of your call centers assigned to you and scheduled by Campaigners.
Duties & Responsibilities:
Travel up to various call center locations within the Region. The majority of the field work is to nearby locations reached by car travel with some air travel to more regional locations.
· Professionally conduct onsite training visits to call center locations, including both formal classroom (large groups) and one-on-one coaching to communicate new and current promotional activities, service changes, selling skills and other training components.
· Promote in-depth knowledge of the client’s services and to encourage the use of the most effective sales techniques needed to improve sales.
· Build and maintain strong relationships on behalf of the client with call center employees and management in order to create a positive environment for client sales and marketing efforts within the call centers. The position also requires the ability to maintain strong professional relationships with regional and corporate personnel from the client and Campaigners to implement and support program goals.
· Drive subscription activations in a call center environment.
· Manage a demanding daily reporting schedule in order to ensure the position’s manager and the client has a clear understanding of daily activity and results. Daily Reports include detailed information regarding compliance, training and sales opportunities, market surveys, competitive issues, promotional initiatives as well as your unique comments and insights.
· Assist with new product launches, sales events, and promotions.
· Complete 8 hour on-site call center visits each day, totaling 4-5 different locations per week.
· Must be extremely organized and have extraordinary time management skills.
· Must be able to build strong working relationships with call center managers, supervisors, coaches, call center associates, and others across both the call center partner and client companies.
· Strong, effective interpersonal skills are mandatory – candidate must be able to initiate dialogues and engage sales personnel and consumers.
· Must be able to attend all-expenses paid, week-long training conventions twice a year with entire Client/Campaigners Delegates for team-building and skills training.
· Familiarity with basic consumer audio/video setups and operations a plus.
· Familiarity with satellite and cable television a plus.
Additional Requirements:
· MUST be willing to travel (with overnights), including air travel to nationwide cities.
· Call center work experience and supervisory experience is strongly desired.
· Event marketing experience is a plus but not required.
· College experience required. College Degree preferred (Marketing, Business, or Communications preferred).
· Sales, Retail Sales, Assisted Sales Experience, preferably in consumer electronicsoadband technology/wireless technology.
· Training experience in both informal and formal settings.
· Ability to maintain a professional image and demeanor at all times when representing the client.
· Strong oral and written communication skills.
· Ability to bring creative ideas to the position to find new opportunities to improve sales, increase call center focus and motivation and drive program improvements.
· Strong working knowledge in MS Office Applications (Word, Excel, Power Point, and Outlook).
Created on Nov 07, 2009