F/T Financial Services Officer
SF Police Credit Union - Pleasanton, CA 94588
F/T Financial Services Officer
Position Description:
Act in a member sales and loan service capacity to maintain member relationships, maximize member satisfaction & loyalty, and apply knowledge of SFPCU’s products and service strategies to meet member needs.
Must be able to:
- Performs all FSA duties and establish new accounts, memberships including but not limited to certificates, IRA’s, static changes, name changes, stop payments, PIN changes, sharedraft orders, trouble shoot ATM/Debit card issues, handle deceased member accounts as well as fiduciary accounts.
- Perform full loan underwriting functions, ensuring compliance with credit union policies and procedures.
- Process membership Real Estate requests and inquiries appropriately. Interview and process loans for applicants, assessing needs and providing clear and concise information related to all credit union products and services.
- Generate and qualify sales leads related to credit union products, services and promotions, including Member Financial Services (MFS).
- Complete a high volume of daily activities, both phone and email based including but not limited to internal and external responses within specified time frames.
- Package loan files in accordance to our OnBase scanning procedures.
- Demonstrate problem resolution and form decisions based on sound and valid information.
- Maintain cooperative and respectful interaction with members, staff, management and those working on behalf of the credit union.
- Support and participate in any activities to ensure success within the enterprise and branch.
- Proactively seek to improve and/or offer positive input regarding individual role, departmental or credit union processes.
- Performs other Financial Service duties, as required including but not limited to loan and account services.
- Perform activities/tasks related to the Bank Secrecy Act Policy which includes General Requirements, MIP, CTRs and events that may suspect suspicious activities.
- Demonstrate technical selling skills and product knowledge to give an effective presentation of the Credit Union’s products/services.
- Demonstrate the ability to establish and maintain rapport with members.
- Maximize all opportunities in the process of closing a sale resulting in the taking of market share from competitors.
- Sell consultatively and make recommendations to new and existing, as well as perspective members of the various solutions the Credit Union offers.
- Develop a database (via Touché) of qualified leads through referrals, telephone canvassing, face to face, cold calling, on members.
- Maintain accurate records (via Touché) of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.
Education:
- High School Diploma or GED Equivalent
Skills & Qualifications:
- Minimum one (1) year financial institution experience in a consumer lending capacity
- One (1) year full underwriting experience preferred
- Basic Real Estate knowledge preferred
- Proven knowledge of all FSA and new accounts’ functions including all aspects (routine to complex) of IRA, Trust, Deceased and Small Business accounts.
- CRM experience a plus
- Proficient in MS Outlook, Word and Excel
- Strong written and verbal communication skills
- High degree of accuracy and detail orientation while multitasking
- Self-motivated, goal oriented, dependable and adaptable to change
- Ability to overcome high level objections and qualify leads appropriately
- Must be able to work both independently and a teamwork environment
- Must be able to work well under pressure in a fast pace environment
- Comfortability with initiating outbound sales calls
- Ability to cultivate new business and retain current membership.
Physical Requirements:
- Regularly required to use hands to finger, handle, feel, write and type on a computer keyboard and other standard office equipment.
- Frequently required to sit, stand, walk, reach, and stoop.
- Vision and hearing within corrected range.
- Must occasionally lift up to 10 - 25 lbs.
and education at every opportunity. We offer generous benefits, competitive compensation, and career development opportunities throughout our organization.
Benefits Include:
- HMO, PPO Medical & Vision Plan
- Dental Plan including orthodontics
- 401k (Employer Matching & Profit Sharing Contributions)
- Group Life, Accidental, Short and Long Term Disability Insurance
- Pre-Tax Commuter Benefits
- Paid Time Off (PTO), holidays
- Employee Loan Discounts
- Work/Life: Employee Appreciation Events, On-site Health & Wellness Fairs, Holiday Parties and Community Support Events
- Educational and Tuition Reimbursement Programs
- Professional Development Programs
SFPCU is an Equal Opportunity Employer M/F/D/V
Visit us at www.sfpcu.org
Created on Jul 08, 2010